Shipping & Returns
If you need any assistance, please contact online support at: [email protected].
SHIPPING
Canada
| Shipping Options | Cost | Shipping Times* |
|---|---|---|
| Standard Shipping (Orders of $98 and up before tax) |
Free | 4-10 Business Days |
| Standard Shipping (Orders under $98 before tax) |
Calculated at checkout | 4-10 Business Days |
| Expedited | Calculated at checkout | 2-7 Business Days |
| Priority | Calculated at checkout | 1-3 Business Days |
* Estimated delivery standards are in business days for items sent between most major urban centres and are dependent upon origin and destination.
* All orders come with a tracking number. Your order may arrive in multiple shipments.
USA & International
You are visiting our Canadian Site.
Want to ship outside Canada? Shop at our USA & International Site.
Processing
The processing time is in addition to the shipping times estimated above. Processing your order can take up to 5 business days and orders are not processed over Canadian holidays and weekends.
Duties and charges
Customer is responsible for any additional charges including extra taxes, duties and/or customs charges that were incurred in shipping the package.
RETURNS
When you shop with us, we want you to be completely satisfied. You may return new, unused items sold by Karma Athletics within 45 days of order for online orders or 14 days for in-store purchases, for a refund. You may return your merchandise for a refund by shipping it to the following address:
Karma Athletics1500-1040 West Georgia St
Vancouver, BC
V6E 4H1
Canada
- Items should be returned in their original product packaging (including all tags). Items must be unwashed, unworn and not damaged including but not limited to smoke, stains, scents, odors, or anything deemed to make the item(s) non-resellable. If the items are deemed non-returnable, it is up to the customer’s discretion to arrange shipping if they prefer the item sent back to them.
- Shipping costs are not refunded.
- Make sure to enclose a copy of your order number, full name and email.
Accessories, gift cards, and sale items are non-refundable. Sale items can be returned for a store credit. However, items marked as "FINAL SALE" cannot be returned.
Online purchase returns
Email us to request for a return authorization. Then include the document with the returning item(s) in their original product packaging (including all tags). Simply return the package to:
Karma Athletics
1400-1040 West Georgia St
Vancouver, BC
V6E 4H1
Canada
Once we receive your return, we will inspect it for any issues. If all is well, your refund will be processed in the original form of payment within 7 business days. Accessories, gift cards, and sale items are non-refundable. Store credit will be issued for returning sale items in original condition, excluding final sale items.
In-store purchase returns
You can return your in-store purchases in-store or online. You have up to 30 days from purchase date to contact us for return and must meet the criteria above.
ONLINE REFUNDS
For refunds or price adjustments, we only credit the original account used to make the original purchase. Please allow 5-10 business days for your credit to appear on your statement.
